By placing an order with Game Changers Gear, LLC ("Game Changers Gear," "GCG," "we," "us," or "our"), you agree to be bound by these Terms of Service. These terms govern all purchases, communications, and interactions with our company.
Our standard completion time for all orders is 3 to 4 weeks after the initial deposit and all approvals (artwork and information) have been received. Turnaround time is influenced by both the order date and the size of the order.
To ensure a smoother process, we strongly advise customers to place their orders as early as possible — ideally at least 6 weeks before items are needed. This allows us to account for any potential variations in turnaround time and guarantees a more reliable delivery schedule. During peak ordering periods, delivery may take up to 6 weeks.
To ensure accurate sizing for uniforms, we require that clients use our company sizing charts when making a purchase. We are unable to determine the appropriate size based on uniforms worn from other sources.
We strongly encourage purchasing a sizing kit prior to placing your order. This helps determine the most suitable size and avoids sizing-related issues. Our customer service team is available to assist with any sizing questions.
Once an initial deposit is made, the order cannot be changed or modified. Please thoroughly review all product specifications, quantities, sizes, colors, and mock up details before submitting your order.
Mistakes made by Game Changers Gear: If we make errors resulting in incorrect sizing, numbers, player names, or team names, we will take full responsibility and replace the affected items at no additional cost.
Mistakes made by customers: If mistakes in sizing, numbers, player names, or team names are caused by information provided by the customer, and new apparel must be made to correct them, the cost will be charged to the customer at a reduced rate.
Reporting issues: Any problems — design issues, misspelled names, missing items, rips, or tears — must be reported within 7 days of receiving the order. Visual evidence (photos) of the defective apparel must be provided to facilitate investigation. Replacement items generally take 15 business days once a redo order has been placed.
We make every effort to accurately represent colors based on the Pantone color codes provided in your designs or the closest Pantone match. However, due to inherent variations in color reproduction — including lighting conditions, display settings, fabric characteristics, and printing processes — we cannot guarantee an exact color match in every situation.
Slight variations in color are a common occurrence in the printing and manufacturing process. These variations are not eligible for refunds or returns unless the colors used by us differ from those approved on the artwork approval form.
Once a package is handed over to the shipping carrier, Game Changers Gear cannot be held responsible for any delays caused by external factors such as weather conditions, customs procedures, or logistical issues. We suggest providing ample time before your season start date.
We will make every effort to assist you with shipping-related issues, including communicating with the carrier on your behalf and providing relevant documentation. Contact our customer service team if you experience a shipping delay.
Game Changers Gear provides a guaranteed warranty period of 21 days from the date of delivery. During this period, if any items are found to have defects or experience rips or damages, we will replace them free of charge.
To initiate the replacement process, customers must provide a written explanation of the problem accompanied by photos demonstrating the issue. After the 21-day period, Game Changers Gear is no longer liable for any damages or issues that may occur.
Customers are encouraged to promptly report any defects or damages within the warranty period and provide all necessary documentation to ensure timely resolution.
We do not offer refunds or accept returns for purchases. All items are custom-made and tailored specifically to each customer's requests, which makes them impossible to resell. By completing payment for your order, you acknowledge and agree to our No Refund & No Returns policy.
A 50% deposit is required at the time of placing the order. This deposit ensures production can begin and materials can be procured. Once your goods are ready to ship, the remaining 50% balance is due.
Any delay in settling the balance within 10 days of the ready-to-ship date will result in a 10% penalty added to your final invoice.
Game Changers Gear's liability is limited to the value of the order placed. We are not responsible for any indirect, incidental, or consequential damages arising from delays, errors, or other issues beyond those covered by our warranty and error policies described above.
These Terms of Service are governed by the laws of the State of Georgia, United States. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Georgia.
If you have any questions about these Terms of Service, please contact us: