FREQUENTLY ASKED QUESTIONS

1. Complete Order Inquiry
2. Receive and complete Artwork Request Form
3. Make adjustments / approve artwork
4. Complete order form on Uniform Spreadsheet
5. Receive Invoice / Approve Order
6. Client submits 50% of invoice
7. Uniform production begins
8. Uniform completion
9. Client submits final 50%
10. Uniforms delivered to client

A 50% deposit is required at the time of placing the order. This ensures production can begin and materials can be procured. Once your goods are ready to ship, the remaining 50% balance is due. Please note: any delay in settling the balance within 10 days of the ready-to-ship date will result in a 10% penalty added to your final invoice.

Yes. We offer bulk order pricing and discount pricing on orders that include multiple items, tailored to your specific needs. If you have questions regarding pricing or offers, please reach out to us — we'd be happy to assist.

Our standard turnaround time is 3 to 4 weeks after the initial deposit is made. Actual turnaround can be influenced by order date and size. We recommend placing your order at least 6 weeks before you need the items. During peak ordering times, the maximum delivery time can be up to 6 weeks.

Yes. One full uniform sample is $150 (price includes shipping) and takes 2 to 4 weeks for production. Sample availability depends on current production schedules for bulk orders. Contact us to place a sample order.

We request that customers provide a spreadsheet with names, numbers, and sizes to minimize errors. We cannot be held responsible for spelling or size errors on customer-provided spreadsheets.

Our error: If we make a mistake (incorrect sizing, numbers, player names, or team names), we will replace the items at no additional cost.

Customer error: If the mistake originates from customer-provided information, remaking the items will be charged to the customer at a reduced rate.

Any problems — design issues, misspelled names, missing items, rips, or tears — must be reported within 7 days of receiving your order. Visual evidence (photos) of the defective apparel must be provided. Once investigated and a redo is approved, replacement items generally take 15 business days.

We require that clients use our company sizing charts when placing an order. We cannot determine sizing based on uniforms you've worn from other sources. We strongly encourage purchasing a sizing kit prior to placing your order to find the most suitable size and avoid sizing-related issues.