SHIPPING & RETURNS

PRODUCTION & TURNAROUND

Our standard completion time for all orders is 3 to 4 weeks after the initial deposit and all approvals (artwork / information) have been made. The turnaround time is influenced by both the order date and the size of the order.

To ensure a smoother process, we strongly advise placing your order as early as possible — ideally at least 6 weeks before you need the items. During peak ordering times, the maximum delivery time can be up to 6 weeks.

SIZING

To ensure accurate sizing, we require that clients use our company sizing charts when making a purchase. We are unable to determine the appropriate size based on uniforms worn from other sources.

We strongly encourage purchasing a sizing kit prior to placing your order. This helps you determine the most suitable size and avoid any sizing-related issues.

CHANGES TO ORDER

ERRORS

• Mistakes made by our company: If we make errors resulting in incorrect sizing, numbers, player names, or team names, we will correct them at no additional cost.
• Mistakes made by customers: If mistakes in the customer-provided information require new apparel to be made, the cost will be charged to the customer at a reduced rate.

REPORTING ISSUES

Any problems — design issues, misspelled names, missing items, rips, or tears — must be reported within 7 days of receiving the order. Visual evidence of the defective apparel must be provided.

Replacement timeframe: Once investigated and a redo order is placed, replacement items generally take 15 business days.

COLORS

We make every effort to accurately represent colors based on the Pantone color codes provided in your designs or the closest Pantone match. However, due to inherent variations in color reproduction across fabrics and printing processes, we cannot guarantee an exact color match in every situation.

Slight variations in color are a common occurrence in the printing and manufacturing process. These variations are not eligible for refunds or returns unless the colors used differ from those on the artwork approval form.

SHIPPING

Once a package is handed over to the shipping carrier, we cannot be held responsible for any shipping delays caused by external factors such as weather conditions, customs procedures, or logistical issues. We suggest providing ample time prior to your season start date.

However, we will make every effort within our control to assist you — including communicating with the carrier on your behalf and providing tracking documentation. If you encounter a shipping delay, contact our customer service team.

SALES TAX & DUTIES

• Applicable sales tax will be added to each order.
• If your organization is a valid 501(c)(3) nonprofit and you wish to waive sales tax, provide a valid 501(c)(3) certificate or documentation as proof of nonprofit status.
• Based on the country of delivery, additional duties may be added to the shipment — these are the sole responsibility of the client.